Order Processing Times:

Most orders that are placed with us are processed within 1-3 days. Date of shipment ranges from 3-5 days. Weekend and Holiday orders will be processed on the next available business day.

Shipping Services:

Fleming Wholesale Supply services businesses across the United States (48 States) using various freight services. We offer LTL Freight, LTL Freight with Liftgate, Full Truckload and Pickup.

LTL Freight Services: We offer LTL Delivery to all customers. Standard LTL Freight is where the freight company brings product to back of truck. Customer is required to get it from there. LTL Freight Liftgate services are an available option for customers. This service allows product to be put on a liftgate and lowered to ground level.

• Note: If you select Standard LTL Freight you must be able to get it off the back of the truck. If you cannot please select the Liftgate Service.

Local Delivery: Local delivery is available using Fleming Wholesale Supply’s trucks. This service is only available to customers that have a storefront, do not require a liftgate and is within 200 miles of Ramer, AL. Freight minimums are required for this service. Please contact us if you are interested in this service.

Customer Pickup: Customer pick up is available to our local customers (200 miles radius of Ramer, AL)

Expedited & Overnight Shipping: We do not offer expedited shipping services. If you are in urgent need of an item, you can have it arranged to be pickup or we recommend finding a retail location near you.

Shipping and Address Corrections:

Please verify that your shipping address is correct. Incorrect addresses may result in undeliverable freight, or delays. If freight is sent back to us then you will need to pay another shipping charge to send it to the correct address.  Please note when setting up your account we will contact you and verify your address and any special services (Liftgate) you might require to avoid any delivery issues. 

Backorders (Out of Stock Items): 

We try very hard to keep all items in stock and available, but sometimes we have to backorder an item until it arrives at our warehouse for shipping. Any order containing a backordered (out of stock) item, we will contact you with options. Generally we can wait for entire order to arrive and then ship, or ship order without the backordered items. If there is any change of the shipping cost due to a backorder then we will adjust it for you.

Freight Damage, Shortages & Defect Claims:

To ensure prompt resolution of damaged or missing goods, customers must inspect all shipments immediately upon receipt.

Inspection & Reporting Timelines

• Visible Freight Damage & Shortages: Must be clearly noted on the carrier’s Bill of Lading (BOL) or delivery receipt at the time of delivery. Claims for shortages or visible pallet/package damage must be reported to Fleming Wholesale Supply within 3 business days of receipt. Please keep a copy of delivery receipt showing reported damage with driver signature.
• Concealed Damage / Defective Goods: Claims for hidden defects or internal damage must be reported within 7 calendar days of delivery. Photos of the damaged product, pallet, and shipping label/lot codes are required for claim processing.
• Failure to Report: Failure to inspect and report damages within these designated windows constitutes full acceptance of the delivery and waives subsequent claims.
• Return of Damaged or Defective Product: We will contact you regarding the return. You will not be responsible for any return shipping on damaged or defective products.

Unsatisfactory Product Return:

If you receive a product that you are not satisfied with simply return the product within 30 days for a refund of the purchased product. Shipping charges are not refunded. If product has been used and is not in the same condition as was sold (original, manufacturer packaging with all accessories) then there will be no refund. The customer is responsible for any and all shipping charges on the return, unless we shipped an incorrect or damaged item. The buyer must contact us for a RMA number for any item being returned. We must have the RMA number before we can process the return. If return has no RMA # then return will be subject to a 20% restocking and processing fee. Please note we do not reimburse shipping fees on product returns.

Non-Returnable Product Rules

To comply with biosecurity and feed safety regulations (preventing cross-contamination or unauthorized chemical exposure), wholesale feed policies routinely designate certain items as non-returnable:

• Opened bags, tubs, or bulk containers.
• Custom grain or feed mixes formulated to dealer specifications.
• Expired or improperly stored feeds and medicated supplements.
• Special/Custom Order items.
• Please contact us with any questions on returnable items.